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Customer Service / Call Center (Remote)

Chatsworth, CA

Remote position - could eventually go back in the office.

Primary Responsibilities

  • Manage a large volume of inbound calls.
  • Answer inquiries by clarifying desired information; researching, locating, and providing clear and accurate information.
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions.
  • Assist and process order cancellation, call back, change of address, and product questions.

Requirements

  • Strong phone, written, and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities, and manage time effectively.
  • Proficiency in the use of commonly used phone system, PC software, email and internet.
  • Candidates must be available to work 45-50 hours per week as OT is mandatory at this time.
  • One weekend day is a must.
  • Have to be flexible to work as early as 6:30 am and as late as 7:00 pm as we do have East Coast customers.

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